PACKAGING AND DELIVERY
All orders for delivery within the UK will be packaged and posted by Royal Mail, with the postage cost calculated at checkout. Orders over £50 will be shipped free of charge.
We aim to post out orders on the next available ferry – being based on an island means we are vulnerable to ferry timetable changes and adverse weather conditions which can affect our Royal Mail service. Please be patient with us.
All our products are well packaged for safe delivery and this adds weight to the final item. We’re happy to post internationally, but this explains the extra cost for the shipping.
Refunds, Returns, and Cancellation Policy
Island Elements offers a returns policy in compliance with the current legislation The Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations June 2014.
You have the right to cancel your order up to 14 days from receipt of your goods. Any goods or products must be returned unopened and in the condition supplied. You will be responsible for any carriage costs of the returns where the products are deemed to have been supplied in good condition.
If the products are damaged when received, please notify us as soon as possible and you will be entitled to a refund or replacement, subject to the nature of the damage.